pojk Privacy Policy

pojk is committed to protecting the privacy and personal data of every user who interacts with the pojk platform at pojk.bio. This Privacy Policy has been prepared to give you a clear, honest, and comprehensive account of the personal data pojk collects about you, the purposes for which that data is used, and the rights you hold in relation to it.

This policy applies to all users of the pojk platform regardless of how they access it — via desktop browser, mobile browser, or any pojk-branded application. It applies to all personal data processing activities carried out by pojk in connection with the provision of online casino, sports betting, live gaming, slots, Limbo, and related financial services denominated in Bangladeshi Taka (৳).

This Privacy Policy should be read alongside pojk's Terms and Conditions (/terms-conditions) and Responsible Gaming Policy (/responsible-gaming). Where any conflict exists between this policy and those documents, this Privacy Policy shall govern matters relating specifically to personal data processing.

pojk reviews and updates this Privacy Policy periodically to reflect changes in platform functionality, legal requirements, or data processing practices. The date of the most recent revision is shown at the top of this page and in the Table of Contents panel. We encourage you to review this policy periodically.

pojk operates the online gaming platform accessible at pojk.bio, providing cricket betting, live casino, slot games, Limbo, and associated wallet and financial services to adult users in Bangladesh and other permitted jurisdictions. All pojk accounts are denominated in Bangladeshi Taka (৳), and pojk supports local payment methods including bKash, Nagad, Rocket, and Upay, as well as bank transfers through participating Bangladeshi banks.

For the purposes of this Privacy Policy, pojk acts as the data controller in respect of the personal data it collects directly from users via the pojk platform. Where pojk engages third-party service providers — such as game studios or payment processors — to process data on its behalf, those parties act as data processors and are bound by data-processing agreements that require them to handle your data solely in accordance with pojk's documented instructions and this Privacy Policy.

pojk collects personal data across several categories depending on how you interact with the platform. The table below summarises the principal categories of data collected, the context in which collection occurs, and whether provision is mandatory or voluntary.

pojk does not collect or process special categories of personal data (such as biometric data, health data, religious beliefs, or political opinions) in the ordinary course of operating the pojk platform. If pojk ever has occasion to process such data — for example, where a user discloses a health condition in a responsible gaming support request — that data will be handled with heightened care and processed solely for the purpose of providing appropriate support.

pojk processes personal data only for specified, explicit, and legitimate purposes. The following sets out each purpose for which pojk processes your data, together with the specific data categories used for that purpose:

• Account creation and management: Identity Data, Contact Data — to create and administer your pojk account, verify your identity and age, process your pojk Login, and manage your account settings.
• Transaction processing: Financial Data, Transaction Data — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to maintain an accurate record of your pojk Wallet balance; and to issue correct payouts on winning bets and game rounds.
• KYC and fraud prevention: Identity Data, Identity Document Data, Financial Data, Technical Data — to verify your identity in compliance with anti-money-laundering obligations; to detect, investigate, and prevent fraudulent activity, account abuse, and multiple-account registrations.
• Platform delivery and improvement: Technical Data, Usage Data — to ensure the pojk platform functions correctly on your device; to diagnose technical errors; to improve game performance; and to optimise the user experience based on aggregated, anonymised usage patterns.
• Responsible gaming: Transaction Data, Usage Data — to monitor betting and gaming patterns for signs of problem gambling; to enforce deposit limits, cool-off periods, and self-exclusion settings requested by users; and to comply with pojk's responsible gaming commitments.
• Customer support: Communication Data, Identity Data — to respond to your support requests, complaints, and enquiries via live chat and email at [email protected].
• Legal and compliance obligations: All categories as required — to comply with applicable laws, to respond to lawful requests from regulatory or law-enforcement authorities, and to defend pojk's legal rights in the event of a dispute.
• Marketing communications: Contact Data, Marketing Preferences — to send you promotional emails, SMS notifications, and in-platform messages about pojk bonuses, cricket events, seasonal offers (Eid, Pohela Boishakh), and new game launches, where you have opted in to receive such communications. You may opt out at any time by adjusting your account settings or by contacting [email protected].

Every pojk data-processing activity is underpinned by one or more of the following legal bases:

• Performance of a contract: Processing that is necessary to provide you with pojk's services under the Terms and Conditions you have accepted — including account management, transaction processing, and game delivery.
• Compliance with a legal obligation: Processing required by applicable law — including KYC identity verification, anti-money-laundering transaction monitoring, and data retention obligations.
• Legitimate interests: Processing necessary for pojk's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing activities for which pojk has obtained your express consent — principally direct marketing communications. You may withdraw consent at any time without detriment to your continued use of the pojk platform.

Where pojk relies on legitimate interests as a legal basis, a balancing assessment is conducted to ensure that the processing does not disproportionately impact your privacy rights. Summaries of these assessments are available upon request by contacting [email protected].

The pojk platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session, and to understand how users interact with the site. The following categories of cookies are used on pojk.bio:

• Strictly necessary cookies: These cookies are essential for the pojk platform to operate. They enable your pojk Login session to persist, maintain your pojk Wallet state during a session, and ensure security tokens function correctly. These cookies cannot be disabled without preventing core platform functionality.
• Functional cookies: These cookies remember your preferences — such as language settings and display choices — to provide you with a more personalised experience on pojk.bio.
• Analytics cookies: pojk uses anonymised analytics tools to understand aggregate traffic patterns, most-visited pages, device types used by Bangladesh-based players, and session duration. This data is used exclusively in aggregated, anonymised form to improve the pojk platform.
• Marketing cookies: Where you have consented to marketing communications, cookies may be used to track which pojk promotions you have viewed or interacted with, so that pojk can send you relevant, non-repetitive offers. You may withdraw this consent at any time via your account settings.

pojk shares your personal data only in the limited circumstances described below. pojk does not sell, rent, or trade personal data to any third party for their own commercial purposes.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive the minimum personal and financial data necessary to process your deposits and withdrawals. These parties act as independent data controllers in respect of their own payment-processing obligations.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive anonymised session and technical data necessary to deliver their games through the pojk platform. Game providers do not receive your identity documents, financial account details, or contact information.
• KYC and fraud-detection services: pojk may use third-party identity verification and fraud-screening services to process KYC documents and transaction data. These service providers operate as data processors under pojk's instruction and under binding data-processing agreements.
• Customer support infrastructure: pojk uses a third-party live-chat and helpdesk platform to manage support interactions. Communication Data processed through this platform is subject to the same data-protection obligations applicable to all pojk data processors.
• Legal and regulatory disclosure: pojk may disclose personal data to law-enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law or where pojk believes, in good faith, that such disclosure is necessary to protect the safety, rights, or property of pojk, its users, or the public.

All third-party data processors engaged by pojk are subject to written data-processing agreements that prohibit them from using pojk user data for any purpose beyond the specific service they provide to pojk, and that require them to implement appropriate technical and organisational security measures.

pojk retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

Where retention is no longer justified, pojk will securely delete or anonymise your personal data. Anonymised data — which cannot be re-linked to any individual — may be retained indefinitely for aggregate statistical purposes and platform improvement.

Where you request account closure, pojk will begin the deletion process within 30 days, subject to retention obligations under applicable law and any ongoing fraud investigation or dispute resolution process that requires the data to be preserved for a defined additional period.

pojk implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data exchanged between your device and pojk.bio is protected by TLS 1.2 or higher encryption. The pojk platform does not serve any page or asset over unencrypted HTTP.
• Encryption at rest: Personal data stored on pojk infrastructure — including identity documents, financial data, and account credentials — is encrypted using industry-standard symmetric encryption algorithms.
• Access controls: Access to systems containing personal data is restricted to authorised pojk personnel on a need-to-know basis. All access is logged and subject to regular review. Multi-factor authentication is required for administrative access to pojk's data systems.
• Intrusion detection and monitoring: pojk operates continuous monitoring systems to detect anomalous access patterns, potential data breaches, and security incidents in real time, operating on Bangladesh Standard Time (BST, UTC+6).
• Vulnerability management: pojk's technology infrastructure is subject to regular security assessments, penetration testing, and patch management to address known vulnerabilities promptly.
• Staff training: All pojk personnel with access to personal data receive data-protection training and are bound by confidentiality obligations as a condition of their engagement.

You have the following rights in relation to the personal data pojk holds about you. To exercise any of these rights, contact pojk at [email protected] with the subject line "Privacy / Data Request" and your registered pojk account username:

• Right of access: You have the right to request a copy of the personal data pojk holds about you, together with information about how that data is processed. pojk will respond to access requests within 30 days.
• Right to rectification: If any personal data pojk holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly through your pojk account settings following pojk Login.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and consent was the sole legal basis), or where you object to processing based on legitimate interests and pojk has no overriding grounds. Erasure requests are subject to any legal retention obligations described in Section 8 above.
• Right to restriction of processing: You have the right to request that pojk restricts the processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved, or while an objection to legitimate-interests processing is being assessed.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing based on pojk's legitimate interests at any time. You also have an unconditional right to object to direct-marketing processing. pojk will cease direct-marketing processing promptly upon receipt of an objection.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pojk will acknowledge all data rights requests within 5 business days and will provide a full substantive response within 30 calendar days. Where the complexity or volume of a request requires additional time, pojk will notify you of the extension and the reason for it within the initial 30-day period.

The pojk platform is strictly for adults aged 18 and above. pojk does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the pojk KYC process, and any account found to belong to a person under 18 will be closed immediately, with any deposited funds returned to the originating payment method and any winnings voided.

If you are a parent or guardian and you have reason to believe that a person under your care has registered a pojk account or provided personal data to pojk, please contact [email protected] immediately. pojk will investigate promptly and take all necessary action to close the account and delete the minor's data from its systems without undue delay.

The pojk platform may contain references to or integrations with third-party services — principally game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose game engines are delivered through iframes or embedded modules within pojk.bio. When you launch a game, your device may establish a connection to the game provider's servers to load game assets.

pojk is not responsible for the privacy practices of third-party game studios, payment processors, or any other external service. Each third party operates its own privacy policy, and pojk encourages you to review those policies where relevant. pojk's own Privacy Policy governs only the personal data pojk itself collects and processes in the manner described in this document.

pojk does not host third-party advertising networks on pojk.bio and does not allow third-party behavioural advertising trackers to operate on the pojk platform without your prior consent.

pojk reserves the right to revise this Privacy Policy at any time to reflect changes in the pojk platform's functionality, applicable law, or data-processing practices. When material changes are made, pojk will notify registered users via the email address on their pojk account and/or via a prominent notice on pojk.bio, with a minimum of 7 days' advance notice before the revised policy takes effect.

The revised Privacy Policy will be published at /privacy-policy with an updated "Last updated" date. Continued use of the pojk platform after the effective date of a revised policy constitutes your acceptance of the changes. If you do not accept the revised policy, you must stop using the pojk platform and may request account closure and withdrawal of any remaining verified real-money balance by contacting [email protected].

For non-material changes — such as corrections of typographical errors, clarifications that do not alter the substantive meaning of a provision, or administrative updates — pojk may update the policy without advance notice, but will always update the "Last updated" date.

If you have any questions, concerns, or requests relating to this Privacy Policy or pojk's handling of your personal data, please contact the pojk support team using the details below. All data-related enquiries are handled by pojk's designated privacy team and will receive a response within 5 business days.

When submitting a data rights request, please include your registered pojk username, the email address associated with your account, and a clear description of your request. This will allow pojk to locate your records promptly and process your request within the required timeframe. pojk may need to verify your identity before fulfilling certain requests to ensure that personal data is not disclosed to an unauthorised party.

pojk is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with pojk's response to your privacy enquiry, you retain the right to escalate the matter through any applicable legal or regulatory channel available to you under the laws of Bangladesh or your country of residence.